Politique d’expédition

Shipping Policy

Thank you for shopping with HP Addik. We are committed to providing you with exceptional service and ensuring that your order is delivered efficiently and securely. Below you will find all the details regarding our shipping process.

1. Processing Times

  • Orders are typically processed within 1-3 business days (Monday to Friday) after payment is received.

  • Custom or made-to-order items, such as turbo kits, may require additional processing time. This will be communicated at checkout or via email.

2. Shipping Rates and Delivery Times

  • Shipping rates are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery times:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-5 business days

  • Please note that delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.

3. Shipping Areas

  • We currently ship to Canada, the United States, and select international locations.

  • For international shipping, customs duties and taxes may apply. These fees are the responsibility of the customer and will not be included in the shipping charges.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package’s journey.

  • Please allow up to 48 hours for tracking information to update.

5. Shipping Damage or Loss

  • If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery with your order number and photos of the damage (if applicable).

  • We will work with the shipping carrier to resolve the issue promptly.

6. Address Changes

  • Ensure that your shipping address is accurate at checkout. If an address change is needed, please contact us immediately. Changes may not be possible once the order has been shipped.

7. Returns and Refunds

  • For details about returns and refunds, please refer to our Return Policy.

8. Contact Us If you have any questions or concerns about your shipment, please don’t hesitate to contact our support team:

Thank you for choosing HP Addik for your performance parts needs. We appreciate your business!